At Evergreen Store, we nurture your gardening journey with the same care we devote to growing our premium Apple Trees and Cherry Blossoms. This policy outlines our shipping methods and our commitment to your satisfaction through fair return and exchange options.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of purchase. During peak seasons, processing may occasionally take slightly longer as we ensure your plants are packed with utmost care.

Shipping Methods

We offer two shipping options to accommodate your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days

Note: We currently ship worldwide except to parts of Asia and certain remote locations. Delivery estimates exclude customs clearance time.

Our Returns & Exchange Policy

We stand behind our garden-grown plants, from vibrant Azaleas to stately Cedar Trees. If you’re not completely satisfied, here’s how we make it right:

Eligibility

Returns and exchanges are accepted within 15 days of delivery when:

  • Plants remain in original, resalable condition
  • All original packaging materials are included
  • You provide proof of purchase

Non-Returnable Items

Due to their delicate nature, we cannot accept returns for:

  • Bare-root plants (including certain Birch Trees and Ash Trees)
  • Plants that have been planted or removed from original containers
  • Custom/special orders (like bulk Arborvitae Trees for hedging)

Simple Return Process

  1. Contact us within 15 days at [email protected] with your order number and reason for return
  2. Our Garden Care Team will respond within 2 business days with instructions
  3. Pack securely using all original packaging (as we did for your Bamboo Trees or Boxwood Shrubs)
  4. Ship to:
    Evergreen Store
    Attn: Returns Department
    162 South Main Street
    Stowe, VT 05672 USA

Return Request Template

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Evergreen Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
– [Plant Name, e.g., “Camellia Shrubs”] – [Quantity] – [Reason for return]

Please advise on next steps. I’ve reviewed the return policy and confirm the items meet all requirements.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number]

Refund Details

After we receive and inspect your return:

  • Refunds process in 5-7 business days
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable (unless due to our error)
  • For exchanges, we’ll ship your new Blueberry Bushes or Clematis once return is processed

Damaged or Incorrect Items

If your Avocado Trees arrive damaged or you receive the wrong variety of Blackberry Bushes:

  1. Take photos of packaging and plant within 48 hours of delivery
  2. Email photos and description to [email protected]
  3. We’ll arrange replacement or refund without requiring return

Plant Care Tip

Many concerns can be resolved with proper care! Before returning your Barberry or Coneflowers, consider consulting our care guides or contacting our plant specialists who can help your plants thrive.

For questions about our policy, contact our Garden Care Team at [email protected]. We’re as committed to your satisfaction as we are to growing premium Cherry Trees and Banana Trees.